Privacy Policy

This Privacy Policy explains how Molder Plastic Products, the business operating Charis D’or and charisdor.com ("we", "us", or "our"), collects, uses, stores, shares, and protects your personal data when you visit our website, place an order, or contact us. It also explains your privacy rights and how to exercise them.

We process personal data in accordance with Republic Act No. 10173, the Philippine Data Privacy Act of 2012, its Implementing Rules and Regulations, and applicable National Privacy Commission issuances. This policy provides information about our practices; simply visiting our website does not constitute consent to every type of processing described here.

1 Who is responsible for your data

Molder Plastic Products is the personal information controller for the processing described in this policy. Privacy questions and requests may be directed to our privacy contact using the details below.

Company name: Molder Plastic Products
Brand and website: Charis D’or | https://charisdor.com
Registered address: Carmen, Davao del Norte, Philippines
BNN/Certificate No.: 6409565
Contact number: 09602212735
Email: charisdor.cosmetics@gmail.com
For privacy requests, please use the subject line: Privacy Request

2 Personal data we collect

Depending on how you interact with us, we may collect the following information:

Contact and delivery details: your name, email address, telephone number, billing address, shipping address, and delivery instructions.

Order and transaction details: items purchased, order history, payment method, payment status, transaction references, and return or refund records. Payment providers may collect the payment credentials needed for the payment method you select.

Account and communication details: information you provide when creating an account, contacting support, submitting a review, joining a promotion, or choosing marketing preferences, where these features are offered.

Device and usage information: IP address, browser and device information, pages viewed, referral information, timestamps, and cookie or similar identifiers generated when you use the website.

Please do not send passwords, one-time passwords, or full payment card details through email, messages, or reviews. We do not require medical information for ordinary purchases. If handling a product concern requires health information or photographs revealing a health condition, we will explain the specific purpose and obtain consent before processing, unless another lawful exception for sensitive personal information applies.

3 How we obtain your data

We collect data directly from you through checkout, forms, accounts, subscriptions, reviews, and communications. We also receive necessary transaction and delivery updates from payment providers and couriers. Our website and its service providers may collect device and usage information automatically through cookies, logs, and similar technologies.

If you provide another person’s details for a gift or delivery, ensure you are authorized to share those details and let that person know about this policy. Required checkout fields are needed to process and deliver your order. If you do not provide them, we may be unable to complete the purchase or provide the requested service. Optional marketing consent is not a condition of purchase.

4 Why we use your data

Orders and customer service: to process purchases, arrange payment and delivery, send order updates, respond to inquiries, and handle returns or refunds. We rely on performance of our contract with you or steps you request before a purchase.

Legal obligations: to maintain required accounting and transaction records and respond to lawful requests from competent authorities.

Security and business operations: to prevent fraud, protect the website, investigate misuse, and improve service reliability. Where we rely on legitimate interests, we assess necessity and the effect on your rights; we do not rely on this ground when your protected rights and freedoms override those interests.

Optional marketing and advertising: to send promotional messages or use consent-based tracking when you have chosen to allow it. We obtain separate, specific consent where required and provide ways to withdraw it.

Sensitive personal information is subject to stricter legal requirements. We do not treat ordinary contractual necessity or legitimate interests alone as sufficient grounds for processing such information.

5 Marketing preferences

If you subscribe, we may send product news, offers, and promotions by the channels you select, such as email or SMS. You may withdraw your consent at any time using the unsubscribe instructions in the message or by contacting charisdor.cosmetics@gmail.com or 09602212735. For SMS, follow the opt-out method stated in the message.

Withdrawing marketing consent will not affect your ability to purchase from us or the lawfulness of earlier processing. We may still send necessary non-promotional messages about your orders, payments, delivery, or requests. We may keep a limited record of your opt-out to respect your preferences.

6 Cookies and similar technologies

Cookies and similar technologies can support the shopping cart, security, preferences, website measurement, and advertising. Some are necessary to provide requested website functions. Optional analytics or advertising tools, if enabled, may collect browsing events and identifiers and share them with the relevant providers for measurement or personalized advertising.

Where consent is required, we ask before activating the relevant tools. You can use any privacy controls displayed on the website, manage cookies through your browser, or contact us for help. Blocking essential cookies may affect checkout or other functions. Browser cookie controls do not necessarily stop every form of tracking. Merely browsing does not authorize promotional messages to an email address identified by a third party.

7 When we share personal data

We share only the personal data reasonably necessary for the relevant purpose, with an appropriate legal basis. Recipients may include:

E-commerce, hosting, and technical service providers that support the website, order management, storage, and security.

Payment processors and financial institutions that handle payments, refunds, transaction verification, and fraud checks.

Couriers and fulfillment providers that need delivery details and, where applicable, information for cash-on-delivery collection.

Customer support, email, SMS, analytics, or advertising providers, where those services are used and subject to the applicable consent and privacy requirements.

Professional advisers, regulators, courts, or law enforcement where disclosure is necessary and lawfully permitted or required.

Providers processing data on our behalf must follow appropriate contractual privacy, security, and confidentiality requirements. Some recipients, such as financial institutions, may also process data for their own legal obligations under their own privacy notices. We do not authorize unrestricted secondary use merely because a recipient helps fulfill an order.

We do not sell or rent personal data. Sharing for advertising, if enabled, is governed by the disclosures and choices in this policy. A merger, reorganization, or transfer of the business may require limited disclosure to relevant parties, subject to applicable law, safeguards, and any required notice.

8 Processing outside the Philippines

Some service providers may store or process personal data outside the Philippines. Where this occurs, we remain accountable for data under our control and use contractual or other reasonable measures to provide a comparable level of protection. You may contact us for information about relevant recipients and overseas processing arrangements.

9 How long we keep personal data

We retain personal data only for as long as necessary for its stated purpose or as required by law. The applicable period depends on the record and the reason for keeping it:

Order, payment, and accounting records: for fulfillment, returns, applicable recordkeeping obligations, and the establishment, exercise, or defense of legal claims.

Account and support records: while needed to provide the account or resolve the inquiry, and for any justified follow-up or legal retention period.

Marketing records: while the relevant consent remains valid and the information is needed, with limited opt-out records retained to respect your preferences.

Technical and cookie data: for the lifespan of the relevant cookie or the period needed for the disclosed security, operational, or measurement purpose.

We consider legal requirements, unresolved disputes, the nature and sensitivity of the information, and whether the purpose can be achieved without retaining identifiable data. We securely delete or anonymize data when it is no longer needed. You may ask us for the retention period applicable to a particular record.

10 How we protect personal data

We use reasonable organizational, physical, and technical safeguards appropriate to the information and risks, including restricting access to authorized personnel and protecting data handled by service providers. No website or transmission method is completely secure. If a personal data breach requires notification, we will notify the National Privacy Commission and affected individuals within the periods and under the conditions prescribed by applicable law.

11 Your privacy rights

Subject to the conditions and exceptions under Philippine law, you have the right to:

Be informed about how your personal data is processed, including the purposes, recipients, and relevant automated processing.

Request reasonable access to your personal data and information about its processing.

Dispute inaccuracies and request correction of incomplete or inaccurate data.

Object to processing where applicable, including direct marketing, and withdraw consent for consent-based processing.

Request erasure, blocking, removal, or destruction when the legal grounds for doing so apply.

Obtain an electronic copy of your data in a structured, commonly used format where the legal conditions for data portability are met.

Seek indemnification for damages arising from unlawful processing or violations of your privacy rights, as provided by law.

File a complaint with the National Privacy Commission.

To exercise these rights, contact charisdor.cosmetics@gmail.com or 09602212735 and describe your request. We may ask for proportionate information to verify your identity or an authorized representative’s authority. You do not need to create an account to submit a request.

We will respond within the applicable legal period and explain any lawful limitation, refusal, or necessary retention. Deleting an account does not automatically require deletion of records we must lawfully retain. Withdrawal of consent applies to processing that depends on that consent; other processing may continue where an independent legal basis applies.

If you have concerns, you may contact us using the details in Section 1. You may also consult the National Privacy Commission’s current complaint procedures at https://privacy.gov.ph. Contacting us does not waive your right to seek assistance from the Commission.

12 Children and young users

Our online purchasing services are intended for adults. If you are under 18, please involve a parent or legal guardian before providing personal data or placing an order. If we learn that a child’s data has been collected without an appropriate legal basis or any required parental or guardian authorization, we will take appropriate steps to restrict processing and delete the information unless retention is legally required. Parents or guardians may contact us about such information.

13 Other websites and public content

Third-party websites, payment services, and social media platforms have their own privacy practices. Please review their notices when using those services. If you submit a review through a public review feature, the content and display name shown by that feature may be visible to others. Avoid including contact, financial, medical, or other private information in public submissions.

14 Changes to this policy

We may update this policy to reflect changes in our services, data practices, or applicable requirements. The revised version will be posted on charisdor.com with an updated date. For material changes, we will provide additional notice where required. If a new purpose requires consent, we will obtain it before using previously collected data for that purpose; continued website use alone does not provide that consent.