Shipping Policy

This Shipping Policy explains how orders placed directly through charisdor.com are prepared, dispatched, and delivered. Charis D’or is operated by Molder Plastic Products. Please review the delivery information and total charges before confirming your order.

1  Delivery coverage

We deliver to serviceable addresses in the Philippines. Availability depends on the destination and the delivery options offered at checkout. An address outside the supported delivery area may not be accepted. If we discover a coverage issue after you order, we will contact you to arrange an agreed alternative or cancellation with the refund due.

This policy covers Philippine deliveries. Any international delivery must be expressly offered and agreed, with separate shipping charges, delivery estimates, and applicable customs information disclosed before purchase.

2  Order processing

Standard processing time before dispatch: 0-1 business days after order acceptance and, for prepaid orders, payment confirmation. For cash-on-delivery orders, where offered, processing begins after order acceptance and completion of any necessary verification.

Order-processing days: [MONDAY-SATURDAY]. Any order cutoff time will be stated in Philippine time. Processing time is separate from the courier’s delivery time. Any different timetable for preorders or special releases will be disclosed before purchase.

If stock availability, order details, or a material delay affects dispatch, we will contact you. We will not substitute a different product or charge an additional amount without your agreement.

3  Estimated delivery times

The following estimates run from dispatch, not from the date you place your order. The delivery estimate specific to your address and selected service will be disclosed before you confirm the purchase.

Courier delivery days may differ from our processing days. Weather, holidays, transport disruption, and local accessibility can affect transit. We will communicate material delays. Estimates do not override an expressly agreed delivery deadline or your remedies under Philippine law.

4  Shipping fees and promotions

Standard shipping rates: The final delivery charge and any applicable cash-on-delivery or remote-area fee will be shown before you confirm your purchase. We will not add an undisclosed charge after acceptance without your agreement.

If free shipping or a shipping discount is offered, the qualifying purchase amount, eligible areas, validity period, and exclusions will be stated with the offer. A shipping promotion does not alter your rights regarding lost, damaged, or incorrectly supplied goods.

5  Dispatch and tracking

When your order is dispatched, we will provide available tracking information through the contact channel used for your order. Courier tracking may take time to show the first scan. If you cannot locate your tracking details or an update appears overdue, contact us with your order number.

The courier and available delivery service will be identified in your dispatch information. If we need to divide an order into separate parcels, we will let you know. We will not charge an additional shipping fee for a split we initiate unless you agree to it before it is incurred.

6  Delivery details and receiving your order

Provide your complete address, including barangay, city or municipality, province, postal code, and a reachable mobile number. Include delivery instructions or a landmark where helpful. Please ensure that you or a person you authorize is available to receive the parcel.

If you need an address change, contact us promptly. Changes may be unavailable after dispatch. We will confirm whether a change can be made and obtain your agreement to any reasonable additional cost before arranging it. We will share the delivery information needed by our logistics providers as explained in our Privacy Policy.

For cash-on-delivery orders, where available, pay only the total confirmed for your order, including any previously disclosed fees. Contact us if the amount requested differs. Do not disclose passwords or one-time passwords to someone claiming to need them to release a parcel.

7  Unsuccessful delivery and returned parcels

If delivery is unsuccessful, contact us so we can investigate and discuss redelivery or the next available step. The number and timing of attempts depend on the selected courier’s service; we do not guarantee a fixed number of attempts unless expressly stated for your order.

Where an unsuccessful delivery is attributable to incorrect customer information or an unjustified missed delivery, any reasonable redelivery or return cost must have a lawful basis and be explained and agreed before it is charged. A returned parcel does not automatically mean the purchase price is forfeited. We will explain the status of your order, any lawful deductions, and the refund or redelivery options that apply.

If failure is attributable to us or our delivery provider, we will arrange the appropriate remedy without passing the cost of that failure to you. Dispatch to a courier does not by itself end our responsibility for delivery.

8  Delayed or missing parcels

If your order has not arrived within the communicated estimate, or tracking shows delivery but you have not received it, contact us promptly. Where practical, check with your authorized recipient or building reception. We will coordinate with the courier and review the available delivery records.

A tracking status marked “delivered” does not, by itself, settle a disputed delivery. If the parcel is lost or not delivered without your fault, we will provide the replacement, refund, or other remedy applicable under Philippine law. You do not have to resolve the matter with the courier alone, and a courier investigation will not be used to postpone a lawful remedy indefinitely.

9  Damage or incorrect contents

If the parcel is visibly damaged, leaking, or appears tampered with, document its condition where reasonably possible and contact us. If permitted by the delivery procedure, you may ask the courier to record the issue. Acceptance of the parcel does not waive a valid claim discovered after opening.

For a missing, incorrect, or damaged item, send your order number or other proof of purchase, a description, and any available photographs of the item, packaging, and shipping label. An unboxing video is helpful but is not required for a valid claim. Keep the item and packaging where reasonably possible, and do not use a product that appears damaged or contaminated.

Please report issues as soon as reasonably possible. We do not impose a short reporting deadline that overrides statutory rights or claim periods. Where a valid claim requires return of goods, we will provide instructions and bear the necessary return costs as required by law. Do not send potentially unsafe or leaking goods without contacting us for safe handling instructions.

10  Cancellations and shipping refunds

Contact us immediately if you want to cancel an order. We will confirm whether cancellation is possible. For an order already in transit or involving a delivery service that has advanced payment, cancellation may be restricted under applicable law or require an agreed arrangement. A cancellation request alone does not confirm cancellation.

These restrictions do not remove remedies for non-delivery, defective or misdescribed goods, or our breach of contract. Refunds will include shipping charges where required by law or the circumstances of cancellation. We will explain the amount due and any lawful, previously disclosed or agreed charge. See our Terms of Service for further cancellation, return, and refund provisions.

11  Delivery complaints and your rights

For delivery assistance or a complaint, email charisdor.cosmetics@gmail.com or call/message 09602212735. Include your contact details, order number or other proof of purchase, the delivery address, a description of the issue, and the resolution you are requesting. We will investigate and communicate our response.

For disputes covered by the Internet Transactions Act of 2023, use our internal complaint process first as required by law. It is deemed exhausted if the complaint remains unresolved after seven (7) calendar days from filing. You may then pursue the applicable remedies through the Department of Trade and Industry, another appropriate authority, or a competent court, subject to the relevant procedures. This seven-day period is not a deadline for reporting a delivery defect or making a claim.

This policy operates alongside our Terms of Service and Privacy Policy. Nothing here limits rights or remedies that cannot lawfully be waived under Philippine law. If we update this policy, the changes apply to future orders; we will not retrospectively reduce the delivery rights agreed for an existing order.

12  Contact information

Company name: Molder Plastic Products
Brand: Charis D’or
Website: https://charisdor.com
Registered address: Carmen, Davao del Norte, Philippines
BNN/Certificate No.: 6409565
Contact number: 09602212735
Email: charisdor.cosmetics@gmail.com

Please contact us for the appropriate return or collection instructions before sending a parcel. Our registered address is not automatically a parcel return address.